Program Name

Synergy Build Alerts — updates and notifications sent via SMS/MMS from Synergy Build Corp.

Types of Messages You May Receive

• Customers & Guests: Order confirmations and updates, delivery or service scheduling/reminders, project or service status notices, invoices and payment alerts, account/security verifications (e.g., one‑time passcodes), customer support follow‑ups, and other service‑related communications.
• Job Applicants: Application status updates, interview scheduling/reminders, onboarding notices, and other employment‑related updates.

Frequency & Fees

• Messaging frequency may vary.
• Message and data rates may apply. Check your mobile plan for details.

Your Consent & Eligibility

• By opting in, you authorize Synergy Build to send SMS/MMS messages to the mobile number you provide.
• Consent is not a condition of purchase.
• Program available to users with SMS‑capable devices and active mobile service in the United States and Canada.
• We do not send age‑restricted content and do not send messages about short‑term loans, gambling, cannabis, or other prohibited categories.

Carrier Disclosures

• Carriers are not liable for delayed or undelivered messages.
• Delivery of messages is subject to effective transmission from your wireless carrier/network operator.

2.1 Web or Mobile Form (Recommended)

When you provide your mobile number on our website or app, you may be presented with an unchecked checkbox and consent language. Example:

2.2 Text‑to‑Join (Keyword)

You may opt in by texting a designated keyword (e.g., START) to our SMS‑enabled number(s). We will send an opt‑in confirmation that includes frequency, fees, and how to opt out or get help.

2.3 Point‑of‑Sale / In‑Person

You may provide your number and consent in writing or electronically at the point of sale or during service intake. You will receive a confirmation message.

2.4 Phone/IVR Consent

Where available, you may provide recorded consent through an interactive voice response system. A confirmation message will follow.

2.5 Paper or Email Form

Signed paper forms or electronic signatures collected via email or document workflow tools may include clear SMS consent language and links to this page.

3.1 Opt‑In Keywords

Keywords: START, YES

Opt‑in confirmation message (example):

3.2 Opt‑Out Keywords

Keywords supported: STOP, END, CANCEL, UNSUBSCRIBE, QUIT

Opt‑out confirmation message (example):

3.3 Help Keywords

Keywords supported: HELP, INFO

Help message (example):

3.4 Example Messages You May Receive

• Order/Service Update: "Synergy Build: Order #[####] confirmed. Delivery scheduled for [Date/Time]. Track: https://synergybuild.net/track/[####]. Reply STOP to opt out."
• Appointment Reminder: "Synergy Build: Reminder—on‑site visit at [Time] on [Date] at [Address]. Need to reschedule? Call [Support Phone]. Reply STOP to opt out."
• Job Applicant Update: "Synergy Build: We received your application for [Role]. Check email for scheduling link. HELP: https://synergybuild.net/careers. STOP=unsubscribe."
• Security Code (non‑marketing): "Synergy Build: Your verification code is [######]. Do not share. STOP to opt out of non‑essential texts."

4.1 Scope

This Privacy Policy explains how Synergy Build Corp collects, uses, and shares personal information when you interact with our SMS program and related services.

4.2 Information We Collect

Identifiers & Contact Details

Name, mobile number, email address, mailing address, company/role (if provided).

SMS Program Data

Consent status and timestamp, opt‑in/opt‑out history, keyword interactions (e.g., START/STOP/HELP), message logs (date/time, routing metadata), and delivery results.

Device & Network Data

Carrier, device type, and technical metadata provided by carriers and SMS service providers.

Contextual Data

Order or service details necessary to send the message (e.g., appointment time, order number), as applicable.

4.3 How We Use Information

• To send and manage SMS/MMS communications, including confirmations, reminders, status updates, security alerts, and support messages.
• To honor your preferences, including opt‑in, opt‑out, and HELP requests.
• To provide customer support, improve our services, and maintain the security and integrity of our systems.
• To comply with legal obligations and enforce our terms and policies.

4.4 How We Share Information

• Service Providers & Carriers: We share information with vendors that enable SMS delivery (e.g., messaging platforms and mobile carriers) and with IT/security providers as needed to operate the program.
• Legal & Safety: We may share information to comply with law, regulation, legal process, or governmental requests; to enforce our terms; or to protect the rights, property, or safety of Synergy Build, our customers, or others.

We do not sell personal information collected for SMS. SMS consent is not shared with third parties or affiliates.

4.5 Your Choices

• Opt‑out: Reply STOP (or END/CANCEL/UNSUBSCRIBE/QUIT) to any message to stop receiving texts.
• Help: Reply HELP for support information.
• Access/Update: Contact us at info@synergybuild.net to request access to or correction of your information.

4.6 Data Retention

We retain SMS records and related consent data for as long as necessary for operational, legal, and compliance purposes, after which we securely delete or anonymize them.

4.7 Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is 100% secure, and we cannot guarantee absolute security.

4.8 Children

Our SMS program is not intended for children under 13, and we do not knowingly collect their personal information.

4.9 International Users

Our SMS program primarily serves recipients in the United States and Canada. If you access our services from other regions, your information may be transferred to and processed in the United States or other countries.

4.10 Changes to This Policy

We may update this page from time to time. If we make material changes, we will revise the "Effective date" above and may provide additional notice as required by law.